Satisfacción laboral de los empleados de carrera administrativa de una entidad pública departamental en el cumplimiento de sus funciones
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Date
2025-01-14
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Publisher
Corporación Universitaria Minuto de Dios - UNIMINUTO
Type
Trabajo de Investigación e Innovación
Rights
Atribución-NoComercial-SinDerivadas 2.5 Colombia
Abstract
En muchas entidades públicas y empresas privadas, es común observar empleados frustrados en el desempeño de sus funciones debido a diversos factores, tanto externos como internos a su entorno laboral. Entre las causas externas se encuentran problemas de salud, dificultades económicas en el hogar o una longevidad prolongada, que afectan su bienestar general. Por otro lado, existen factores internos que también inciden en esta frustración, tales como los bajos ingresos salariales, infraestructuras inadecuadas, falta de comunicación entre directivos y empleados, ausencia de planes de bienestar laboral, así como un bajo desempeño en las capacidades laborales, tanto físicas como intelectuales. Además, la imposibilidad de ascender dentro de la estructura organizacional puede generar una sensación de estancamiento, agravando aún más la situación. Es por esto, que para obtener los resultados de la investigación se empleó la metodología cualitativa. Un enfoque pertinente por las diferentes técnicas y aproximaciones que usa para dar respuesta al planteamiento del problema. A su vez, se realizó previamente una revisión documental amplia para poder llegar a la población objetivo. Los resultados obtenidos de las encuestas y análisis realizados muestran que diversos factores internos, como la motivación, el ambiente laboral, el reconocimiento y las oportunidades de crecimiento profesional, impactan directamente en la satisfacción y el desempeño de los empleados en el sector público colombiano. En particular, la motivación y un entorno de trabajo favorable están estrechamente relacionados con altos niveles de satisfacción y un rendimiento óptimo por parte de los empleados.
In many public entities and private companies, it is common to see employees frustrated in the performance of their duties due to various factors, both external and internal to their work environment. External causes include health problems, economic difficulties at home or prolonged longevity, which affect their general well-being. On the other hand, there are internal factors that also affect this frustration, such as low wage income, inadequate infrastructure, lack of communication between managers and employees, absence of workplace wellness plans, as well as poor performance in work skills, both physical and intellectual. In addition, the inability to advance within the organizational structure can generate a feeling of stagnation, further aggravating the situation. This is why qualitative methodology was used to obtain the results of the research. A pertinent approach due to the different techniques and approximations it uses to respond to the problem statement. In turn, a broad documentary review was previously carried out in order to reach the target population. The results obtained from the surveys and analyses carried out show that various internal factors, such as motivation, work environment, recognition and opportunities for professional growth, directly impact employee satisfaction and performance in the Colombian public sector. In particular, motivation and a favorable work environment are closely related to high levels of satisfaction and optimal performance by employees.
In many public entities and private companies, it is common to see employees frustrated in the performance of their duties due to various factors, both external and internal to their work environment. External causes include health problems, economic difficulties at home or prolonged longevity, which affect their general well-being. On the other hand, there are internal factors that also affect this frustration, such as low wage income, inadequate infrastructure, lack of communication between managers and employees, absence of workplace wellness plans, as well as poor performance in work skills, both physical and intellectual. In addition, the inability to advance within the organizational structure can generate a feeling of stagnation, further aggravating the situation. This is why qualitative methodology was used to obtain the results of the research. A pertinent approach due to the different techniques and approximations it uses to respond to the problem statement. In turn, a broad documentary review was previously carried out in order to reach the target population. The results obtained from the surveys and analyses carried out show that various internal factors, such as motivation, work environment, recognition and opportunities for professional growth, directly impact employee satisfaction and performance in the Colombian public sector. In particular, motivation and a favorable work environment are closely related to high levels of satisfaction and optimal performance by employees.
Description
Analizar la influencia de los factores internos y externos en la satisfacción laboral de los empleados en el sector público en una entidad pública departamental y su impacto en el desempeño laboral.
Keywords
Satisfacción laboral, Carrera Administrativa, motivación, bienestar laboral, Job satisfaction, Administrative Career, motivation, job well-being