Valoración del capital intelectual de la organización Expertos en Teleradiología FC S.A.S.
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Date
2021-11-30
Advisors
Editors
Journal Title
Journal ISSN
Volume Title
Publisher
Corporación Universitaria Minuto de Dios – UNIMINUTO
Type
Sistematización de Experiencias
Rights
Acceso Restringido - http://purl.org/coar/access_right/c_16ec
Abstract
El proceso de investigación tiene como título “Valoración del capital intelectual de la organización Expertos en Teleradiología FC S.A.S.”, el cual es orientado por medio de una metodología retrospectiva con un estudio de caso, donde se implementa como instrumento el modelo Skandia con unas modificaciones planteadas por Haro (2009). Es así como, se pudo evidenciar que en el enfoque financiero se tiene un índice mínimo en el ingreso proveniente de los clientes nuevos. Sin embargo, en el enfoque de clientela, se obtiene un 78% en el promedio de importancia que da la compañía a los clientes o consumidores del servicio de teleradiología. En el caso del capital humano, la rotación de empleados se ubica en 7,00%, lo cual demuestra la estabilidad en la permanencia del personal. Entonces, de acuerdo a los resultados el valor del capital intelectual en Expertos en Teleradiología FC S.A.S. corresponde a M$2.851.294,67. Ante esto, se recomienda seguir trabajando sobre el análisis de valor del capital intelectual en la compañía.
The research process is titled "Valuation of the intellectual capital of the organization Experts in Teleradiology FC S.A.S.", which is oriented by means of a retrospective methodology with a case study, where the Skandia model is implemented as an instrument with some modifications proposed by Haro (2009). Thus, it could be evidenced that in the financial approach there is a minimum index in the income from new customers. However, in the clientele approach, the average importance given by the company to clients or consumers of the teleradiology service is 78%. In the case of human capital, employee turnover is 7.00%, which demonstrates the stability in the permanence of the personnel. Therefore, according to the results, the value of intellectual capital in Expertos en Teleradiología FC S.A.S. corresponds to ThCh$2,851,294.67. In view of this, it is recommended to continue working on the analysis of the value of intellectual capital in the company.
The research process is titled "Valuation of the intellectual capital of the organization Experts in Teleradiology FC S.A.S.", which is oriented by means of a retrospective methodology with a case study, where the Skandia model is implemented as an instrument with some modifications proposed by Haro (2009). Thus, it could be evidenced that in the financial approach there is a minimum index in the income from new customers. However, in the clientele approach, the average importance given by the company to clients or consumers of the teleradiology service is 78%. In the case of human capital, employee turnover is 7.00%, which demonstrates the stability in the permanence of the personnel. Therefore, according to the results, the value of intellectual capital in Expertos en Teleradiología FC S.A.S. corresponds to ThCh$2,851,294.67. In view of this, it is recommended to continue working on the analysis of the value of intellectual capital in the company.
Description
Establecer el valor del capital intelectual en la organización Expertos en Teleradiología FC S.A.S., de Neiva Huila durante el año 2020.
Keywords
Valor del capital intelectual, Modelo Skandia, Componente estructural, Componente humano, Intellectual capital value, Skandia model, Structural component, Human component