Impacto del Estrés Laboral y Síndrome de Burnout en Trabajadoras Domésticas y Servicios Generales en Pereira y Yopal en Colombia
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Date
2024-09-16
Advisors
Editors
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Publisher
Corporación Universitaria Minuto de Dios- UNIMINUTO
Type
Trabajo de Investigación e Innovación
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Acceso Abierto - http://purl.org/coar/access_right/c_abf2
Atribución-NoComercial-SinDerivadas 2.5 Colombia
Atribución-NoComercial-SinDerivadas 2.5 Colombia
Abstract
El estrés es un sentimiento que genera tanto tensión física como emocional y puede surgir ya sea por situaciones o inclusive pensamientos que pueden causar en el individuo nervios, enojo o frustración. Cuando este sentimiento es perdurable, puede generar daños a nivel físico y mental. En Colombia, este sentimiento también se puede evidenciar en las trabajadoras de servicios generales, quienes realizan labores que les exige no solo físicamente, sino emocionalmente, llevándolas a situaciones estresantes que afectan su salud emocional personal y familiar. A esto debe sumarse la precariedad laboral a la que deben enfrentarse la mayoría de ellas, pues no cuentan con las garantías que exige la ley en materia de protección social. Todos estos factores son propicios para que el estrés laboral y el síndrome de Burnout se hagan presentes afectando de manera significativa la salud de este grupo de trabajadoras. Por lo anterior, el objetivo de esta investigación es analizar el impacto del estrés laboral y en síndrome de Burnout en trabajadoras domésticas y de servicios generales de la ciudad de Yopal – Casanare y Pereira – Risaralda. Para ello se utilizó una metodología de enfoque mixto y de alcance descriptivo, que permitiera recolectar información por medio de entrevistas semiestructuradas e identificar la presencia o no de agotamiento emocional relacionado con su carga laboral. Finalmente, se recomienda que el estrés y el síndrome de Burnout sean gestionados eficazmente para prevenir su aparición, beneficia tanto a las trabajadoras como a los empleadores, promoviendo ambientes de trabajo más saludables y productivos.
Stress is a feeling that generates both physical and emotional tension and can arise either from situations or even thoughts that can cause the individual nerves, anger or frustration. When this feeling is long lasting, it can generate physical and mental damage. In Colombia, this feeling can also be seen in general service workers, who perform work that requires them not only physically, but also emotionally, leading them to stressful situations that affect their personal and family emotional health. To this must be added the precariousness of the work that most of them have to face, since they do not have the guarantees required by law in terms of social protection. All these factors are conducive to work-related stress and Burnout syndrome, which significantly affect the health of this group of workers. Therefore, the objective of this research is to analyze the impact of occupational stress and Burnout syndrome in domestic and general service workers in the city of Yopal - Casanare and Pereira - Risaralda. For this purpose, a methodology of mixed approach and descriptive scope was used to collect information through semistructured interviews and to identify the presence or absence of emotional exhaustion related to their workload. Finally, it is recommended that stress and Burnout syndrome effectively managed to prevent its occurrence, benefits both workers and employers, promoting healthier and more productive work environments
Stress is a feeling that generates both physical and emotional tension and can arise either from situations or even thoughts that can cause the individual nerves, anger or frustration. When this feeling is long lasting, it can generate physical and mental damage. In Colombia, this feeling can also be seen in general service workers, who perform work that requires them not only physically, but also emotionally, leading them to stressful situations that affect their personal and family emotional health. To this must be added the precariousness of the work that most of them have to face, since they do not have the guarantees required by law in terms of social protection. All these factors are conducive to work-related stress and Burnout syndrome, which significantly affect the health of this group of workers. Therefore, the objective of this research is to analyze the impact of occupational stress and Burnout syndrome in domestic and general service workers in the city of Yopal - Casanare and Pereira - Risaralda. For this purpose, a methodology of mixed approach and descriptive scope was used to collect information through semistructured interviews and to identify the presence or absence of emotional exhaustion related to their workload. Finally, it is recommended that stress and Burnout syndrome effectively managed to prevent its occurrence, benefits both workers and employers, promoting healthier and more productive work environments
Description
Analizar el impacto que causa el estrés laboral y síndrome de Burnout en trabajadoras domésticas y de servicios generales en Yopal - Casanare y de Pereira - Risaralda en Colombia.
Keywords
Precariedad Laboral, Burnout, Estrés Laboral, Salud Emocional, Job Insecurity, Burnout, Work Stress, Emotional Health