Implementación de medidas de prevención y control de riesgo ergonómico en los colaboradores del Callcenter de la IPS ESPIM Clínica Regional Valle de Aburrá, 2019.
Loading...
Date
2019-01-01
Authors
Advisors
Editors
Journal Title
Journal ISSN
Volume Title
Publisher
Corporación Universitaria Minuto de Dios
Type
Thesis
Rights
Open Access
Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0)
Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0)
Abstract
Introducción: En el ambiente de trabajo existe un conjunto de características que pueden influir de forma directa o indirecta en que los colaboradores desarrollen trastornos, lesiones y enfermedades, fundamentalmente de tipo musculoesquelético; esta situación no solo afecta la productividad laboral de los afectados, sino que incide en el detrimento de su calidad de vida en general. Objetivo: Analizar los factores de riesgo ergonómicos que puede afectar a los colaboradores del Callcenter de la IPS ESPIM Clínica Regional Valle de Aburrá, mediante la caracterización demográfica y socioeconómica y la determinación de las medidas de control, prevención y promoción. Metodología: Para el desarrollo del estudio se utilizó una metodología cuantitativa, a partir de la cual se aplicaron dos instrumentos de recolección de información, a saber: cuestionario cerrado y lista de chequeo o control, a 15 colaboradores. Resultados: Los resultados indican que la mayoría de los colaboradores comparten su percepción respecto al reconocimiento de los riesgos ergonómicos (físicos, ambientales, carga mental). Conclusiones: La caracterización de estos factores ocupacionales permitió identificar que, si bien la calidad y la eficiencia de la ergonomía en los puestos de trabajo dependen de condiciones como el mobiliario (sillas, computadores, descansa pies,) también dependen del entorno ambiental (iluminación, ruido, etc) y de los flujos y tipos de actividades laborales (monótonas, repetitivas, sobrecarga).
Introduction: in the work environment there is a set of characteristics that can directly or indirectly influence the development of disorders, injuries and diseases, mainly musculoskeletal; this situation not only affects the work productivity of those affected, but also affects the detriment of their quality of life in general. Objective: to analyze the ergonomic risk factors that can affect the collaborators of the Callcenter of the IPS ESPIM Clínica Regional Valle de Aburrá, by means of the demographic and socioeconomic characterization and the determination of the measures of control, prevention and promotion. Methodology: for the development of the study a quantitative methodology was used, from which two instruments of information collection were applied, namely: closed questionnaire and checklist or control, to 15 collaborators. Results: the results indicate that the majority of employees share their perception regarding the recognition of ergonomic risks (physical, environmental, mental workload). Conclusions The characterization of these occupational factors made it possible to identify that, although the quality and efficiency of ergonomics in workplaces depend on conditions such as furniture (chairs, computers, foot rests, etc.), they also depend on the environment (lighting, noise, etc.) and on the flows and types of work activities (monotonous, repetitive, overload).
Introduction: in the work environment there is a set of characteristics that can directly or indirectly influence the development of disorders, injuries and diseases, mainly musculoskeletal; this situation not only affects the work productivity of those affected, but also affects the detriment of their quality of life in general. Objective: to analyze the ergonomic risk factors that can affect the collaborators of the Callcenter of the IPS ESPIM Clínica Regional Valle de Aburrá, by means of the demographic and socioeconomic characterization and the determination of the measures of control, prevention and promotion. Methodology: for the development of the study a quantitative methodology was used, from which two instruments of information collection were applied, namely: closed questionnaire and checklist or control, to 15 collaborators. Results: the results indicate that the majority of employees share their perception regarding the recognition of ergonomic risks (physical, environmental, mental workload). Conclusions The characterization of these occupational factors made it possible to identify that, although the quality and efficiency of ergonomics in workplaces depend on conditions such as furniture (chairs, computers, foot rests, etc.), they also depend on the environment (lighting, noise, etc.) and on the flows and types of work activities (monotonous, repetitive, overload).
Description
Analizar los factores de riesgo ergonómicos que puede afectar a los colaboradores del Callcenter de la IPS ESPIM Clínica Regional Valle de Aburrá, mediante la caracterización demográfica y socioeconómica y la determinación de las medidas de control, prevención y promoción, 2019.
Keywords
Ergonomía, Carga mental, Factores de riesgo, ergonomics, occupational safety and health, mental workload