Análisis de estabilidad laboral en los Call Center de la zona sur Medellín, Colombia en el año 2021
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Date
2022-11-27
Authors
Escobar Carrillo, Jennifer Katherine
Pérez Meneses, Andrea Carolina
Advisors
Urrego Marín, María Lucelly
Editors
Journal Title
Journal ISSN
Volume Title
Publisher
Corporación Universitaria Minuto de Dios
Type
Thesis
Rights
Open Access
Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0)
Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0)
Abstract
Este trabajo pretende mostrar los conocimientos y logros adquiridos en el proceso de formación, donde se evidencia como las organizaciones deben estar a la vanguardia de los procesos y nuevas tecnologías que pasan en su entorno y en su sector para tomar decisiones que beneficien a los colabores y los directivos de estas.Identificar cuáles son esas problemáticas, razones de mayor impacto y sus estructuras para adoptarlas de la mejor manera a las organizaciones, en este caso precisamente el sector de comunicaciones y servicio al cliente es una forma que tienen las empresas para presentarse a sus usuarios y es el medio por el cual se pueden solucionar y mejorar procesos internos.La satisfacción de los colaboradores y el apoyo significativo que debe haber en las áreas administrativas es el factor fundamental en este trabajo porque es primordial encontrar un equilibrio que permita que las personas sean constantes en el trabajo y no haya rotación continua, porque esto acarrea costos de contratación y administración que las empresas deben cubrir, no solo es incentivar a los colaboradores si no encontrar las mejores opciones que afiancen la cultura de estos lugares y que permite un crecimiento personal y laboral entre estos lo que determinaría una ganancia para la organización y los empleados.Este trabajo se realizará a través de una investigación rigurosa y un análisis para determinar los puntos a favor y como se puede utilizar para mejorar las áreas dentro de las organizaciones para mejorar esta problemática.
This work aims to show the knowledge and achievements acquired in the training process, where it is evident how organizations must be at the forefront of the processes and new technologies that happen in their environment and in their sector to make decisions that benefit the collaborators and managers of these. Identify what are these problems, reasons for greater impact and its structures to adopt them in the best way to organizations, in this case precisely the communications sector and customer service is a way for companies to present themselves to their users and is the means by which they can solve and improve internal processes. The satisfaction of the collaborators and the significant support that there must be in the administrative areas is the fundamental factor in this work because it is essential to find a balance that allows people to be constant in the work and there is no continuous rotation, because this entails costs of recruitment and administration that companies must cover, not only is to encourage employees if not find the best options that strengthen the culture of these places and that allows personal and professional growth among them which would determine a gain for the organization and employees. This work will be carried out through a rigorous research and analysis to determine the points in favor and how it can be used to improve the areas within the organizations to improve this problem. Translated with www.DeepL.com/Translator (free version)
This work aims to show the knowledge and achievements acquired in the training process, where it is evident how organizations must be at the forefront of the processes and new technologies that happen in their environment and in their sector to make decisions that benefit the collaborators and managers of these. Identify what are these problems, reasons for greater impact and its structures to adopt them in the best way to organizations, in this case precisely the communications sector and customer service is a way for companies to present themselves to their users and is the means by which they can solve and improve internal processes. The satisfaction of the collaborators and the significant support that there must be in the administrative areas is the fundamental factor in this work because it is essential to find a balance that allows people to be constant in the work and there is no continuous rotation, because this entails costs of recruitment and administration that companies must cover, not only is to encourage employees if not find the best options that strengthen the culture of these places and that allows personal and professional growth among them which would determine a gain for the organization and employees. This work will be carried out through a rigorous research and analysis to determine the points in favor and how it can be used to improve the areas within the organizations to improve this problem. Translated with www.DeepL.com/Translator (free version)
Description
Identificar las problemáticas que hay en las empresas para generar un plan de acción que refuerce la economía y productividad del sector empresarial de los call center en la zona sur de la ciudad de Medellín.
Keywords
Comunicaciones, Estabilidad, Rotación de personal, Communications, Personnel, Stability