Evaluación del estrés laboral en personal administrativo de una clínica de Piedecuesta.
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Date
2023-06
Authors
González Gómez, Daniela
Advisors
Rueda Mahecha, Yohanna Milena
Salamanca Velandia, Sandra Rocío
Editors
Journal Title
Journal ISSN
Volume Title
Publisher
Corporación Universitaria Minuto de Dios - Uniminuto
Type
Thesis
Rights
Atribución-NoComercial-SinDerivadas 2.5 Colombia
Abstract
La investigación tuvo por objetivo evaluar el estrés laboral en el personal administrativo de una clínica; utilizando la metodología cuantitativa de tipo descriptivo, que permitió medir la dimensión del estrés laboral a una muestra de 43 trabajadores seleccionados a través del muestreo no probabilístico por conveniencia y a quienes se les aplico el cuestionario de estrés laboral de la OIT-OMS. La mayoría de los trabajadores presentaron niveles bajos de estrés laboral; sin embargo, en algunas dimensiones hubo presencia de estrés y nivel medio de estrés. Se concluye, que se debe realizar una intervención temprana frente a las dimensiones del estrés laboral evaluadas por el cuestionario con el fin de prevenir que se presenten niveles altos de estrés en la organización.
The objective of the research was to evaluate work stress in the administrative staff of a clinic; using the descriptive quantitative methodology, which allowed measuring the dimension of job stress to a sample of 43 workers selected through non-probabilistic convenience sampling and to whom the ILO-WHO job stress questionnaire was applied. Most of the workers presented low levels of work stress; however, in some dimensions there was a presence of stress and an average level of stress. It is concluded that an early intervention should be carried out against the dimensions of work stress evaluated by the questionnaire in order to prevent high levels of stress from occurring in the organization.
The objective of the research was to evaluate work stress in the administrative staff of a clinic; using the descriptive quantitative methodology, which allowed measuring the dimension of job stress to a sample of 43 workers selected through non-probabilistic convenience sampling and to whom the ILO-WHO job stress questionnaire was applied. Most of the workers presented low levels of work stress; however, in some dimensions there was a presence of stress and an average level of stress. It is concluded that an early intervention should be carried out against the dimensions of work stress evaluated by the questionnaire in order to prevent high levels of stress from occurring in the organization.
Description
Keywords
Riesgo psicosocial, Estrés laboral, Condiciones laborales, Personal administrativo., Psychosocial risk, Work stress, Working conditions, Administrative staff