Diagnóstico para la implementación de un SGC para FIRSTSOURCE S.A.S basado en NTC ISO 9001 2015.
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Date
2022-05-06
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Editors
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Publisher
Corporación Universitaria Minuto de Dios
Type
Thesis
Rights
Atribución-NoComercial-SinDerivadas 2.5 Colombia
Abstract
En el siguiente proyecto de grado se realizara un diagnóstico para la implementación de un SGC
basado en la NTC-ISO 9001:2015 en la empresa Firstsource en la ciudad de Bogotá, para lo cual
se ha realizado un trabajo de campo en cada uno de los procesos de la empresa de forma interna
y externa, identificando falencias existentes en cada departamento, como lo son; claridad en los
procesos, funciones repetitivas, puntos de control, manuales de funciones etc., para ello la
compañía autoriza que por medio de este proyecto se realice el diagnostico de calidad como
decisión estratégica, basado en la norma NTC ISO 9001:2015 la cual aportara los lineamientos
que le permitirá planear organizar dirigir y controlar todas las áreas de la empresa, buscando
mejorar los procesos productivos y ofrecer un servicio con diferenciación y valor agregado que
cumplan los objetivos organizacionales, establecer procesos de calidad que mitigue la afectación
al cliente interno y externo, los cuales se están viendo afectados por la falta de organización
corporativa.
The following degree project is based on the realization of a diagnosis of a quality management system based on the NTC-ISO 9001:2015 in the company Firstsource. in the city of Bogota of quality management system NTC ISO 9001:2015, for which field work has been done in each of the processes of the company internally and externally, identifying existing gaps in each department, such as; clarity in processes, repetitive functions, control points, manuals of functions etc., for this the company authorizes that through this project the quality design is made as a strategic decision, based on the NTC ISO 9001:2015 standard which will provide the guidelines that will allow you to plan, organize, direct and control all areas of the company, seeking to improve production processes and offer a service with differentiation and added value to meet organizational objectives, establish quality processes that mitigate the impact on internal and external customers, which are being affected by the lack of corporate organization.
The following degree project is based on the realization of a diagnosis of a quality management system based on the NTC-ISO 9001:2015 in the company Firstsource. in the city of Bogota of quality management system NTC ISO 9001:2015, for which field work has been done in each of the processes of the company internally and externally, identifying existing gaps in each department, such as; clarity in processes, repetitive functions, control points, manuals of functions etc., for this the company authorizes that through this project the quality design is made as a strategic decision, based on the NTC ISO 9001:2015 standard which will provide the guidelines that will allow you to plan, organize, direct and control all areas of the company, seeking to improve production processes and offer a service with differentiation and added value to meet organizational objectives, establish quality processes that mitigate the impact on internal and external customers, which are being affected by the lack of corporate organization.
Description
Realizar un diagnóstico a FIRSTSURCE SAS, bajo los requisitos de la norma NTC-ISO 9001:2015.
Keywords
Estructura Organizacional, Sistema, Calidad, Satisfacción Clientes, Gestión, Organizational Structure, System, Quality, Customer Satisfaction, Management