Evaluación de la calidad de servicio del Complejo Acuático Simón Bolívar de Bogotá
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Date
2025-03-30
Advisors
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Publisher
Corporación Universitaria Minuto de Dios
Type
Trabajo de Investigación e Innovación
Rights
Acceso Abierto - http://purl.org/coar/access_right/c_abf2
Atribución-NoComercial-SinDerivadas 2.5 Colombia
Atribución-NoComercial-SinDerivadas 2.5 Colombia
Abstract
Es clave abordar desde la gerencia de proyectos, cual es la importancia de evaluar la calidad del servicio que ofrecen las instalaciones recreo deportivas a partir de la percepción de cada uno de los usuarios que frecuentan este tipo de establecimientos; esta información, nos puede ayudar a intuir cual es el rumbo que presenta una entidad a mediano plazo, y de acuerdo a los resultados, que aspectos se pueden llegar a fortalecer dentro de la misma. A partir de allí, el principal objetivo de esta investigación, es evaluar cual es la percepción de la calidad del servicio que presentan los usuarios que frecuentan el complejo acuático Simón Bolívar en la ciudad de Bogotá, Colombia. Es por ello que, a partir de un enfoque cuantitativo, se aplicarán encuestas de manera digital a 50 usuarios frecuentes del establecimiento, de tal forma que mediante el análisis que arrojen las encuestas, se logre analizar a través de métodos estadísticos, cual es la percepción que presentan los usuarios frente a distintos aspectos evaluados en el complejo. Por último, se espera que esta investigación, genere un aporte de referencia a futuras investigaciones que pretendan implementar mejoras a la calidad del servicio en instalaciones con fines relacionados.
It is key to address, from the project management perspective, the importance of evaluating the quality of the service offered by recreational sports facilities based on the perception of each of the users who frequent this type of establishment; this information can help us to intuit what direction an entity presents in the medium term, and according to the results, what aspects can be strengthened within it. From there, the main objective of this research is to evaluate what is the perception of the quality of the service presented by the users who frequent the Simón Bolívar aquatic complex in the city of Bogotá, Colombia. That is why, from a quantitative approach, surveys will be applied digitally to 50 frequent users of the establishment, in such a way that through the analysis that the surveys yield, it is possible to analyze through statistical methods, what is the perception that users present regarding different aspects evaluated in the complex. Finally, it is expected that this research will generate a reference contribution for future research that seeks to implement improvements to the quality of service in facilities with related purposes.
It is key to address, from the project management perspective, the importance of evaluating the quality of the service offered by recreational sports facilities based on the perception of each of the users who frequent this type of establishment; this information can help us to intuit what direction an entity presents in the medium term, and according to the results, what aspects can be strengthened within it. From there, the main objective of this research is to evaluate what is the perception of the quality of the service presented by the users who frequent the Simón Bolívar aquatic complex in the city of Bogotá, Colombia. That is why, from a quantitative approach, surveys will be applied digitally to 50 frequent users of the establishment, in such a way that through the analysis that the surveys yield, it is possible to analyze through statistical methods, what is the perception that users present regarding different aspects evaluated in the complex. Finally, it is expected that this research will generate a reference contribution for future research that seeks to implement improvements to the quality of service in facilities with related purposes.
Description
Evaluar la percepción de los usuarios frente a la calidad del servicio del Complejo Acuático Simón Bolívar de Bogotá Colombia.
Keywords
Calidad del servicio, calidad del mantenimiento, satisfacción del usuario, atención al cliente, Service quality, maintenance quality, user satisfaction, customer service