Impacto Laboral del Teletrabajo en el Área de Crédito de Comfenalco Antioquia
Corporación Universitario Minuto de Dios-UNIMINUTO
La experiencia de Comfenalco Antioquia sistematiza el impacto del teletrabajo en el área de crédito entre 2019 y 2023, en respuesta a los desafíos de la pandemia. Se eligió esta experiencia por su relevancia en productividad, bienestar laboral y modernización de procesos. El propósito fue identificar cambios en la productividad, evaluar la satisfacción de los empleados y analizar dificultades y beneficios operativos. Se aplicaron análisis de indicadores de gestión y encuestas de percepción. Entre las principales lecciones aprendidas destacan que el teletrabajo, con apoyo tecnológico y social adecuado, mejora la productividad, el bienestar y la sostenibilidad organizacional, consolidándose como una estrategia efectiva más allá de la coyuntura inicial.
The experience of Comfenalco Antioquia systematizes the impact of telework in the credit area between 2019 and 2023, in response to the challenges of the pandemic. This experience was chosen for its relevance in productivity, labor welfare and process modernization. The purpose was to identify changes in productivity, assess employee satisfaction, and analyze operational challenges and benefits. Analysis of management indicators and perception surveys were applied. Among the main lessons learned were that teleworking, with adequate technological and social support, improves productivity, well-being and organizational sustainability, consolidating itself as an effective strategy beyond the initial situation.
The experience of Comfenalco Antioquia systematizes the impact of telework in the credit area between 2019 and 2023, in response to the challenges of the pandemic. This experience was chosen for its relevance in productivity, labor welfare and process modernization. The purpose was to identify changes in productivity, assess employee satisfaction, and analyze operational challenges and benefits. Analysis of management indicators and perception surveys were applied. Among the main lessons learned were that teleworking, with adequate technological and social support, improves productivity, well-being and organizational sustainability, consolidating itself as an effective strategy beyond the initial situation.
Analizar los impactos laborales positivos y negativos del teletrabajo en el área de crédito de Comfenalco Antioquia.
pandemic, productivity, mental health, job satisfaction and teleworking
Molina Calle, C; García Galeano, Z. (2025). Impacto Laboral del Teletrabajo en el Área de Crédito de Comfenalco Antioquia. [Monografía, Corporación Universitaria Minuto de Dios - UNIMINUTO]. Repositorio UNIMINUTO.