Gestión humana factor clave para el sector de la salud en el Municipio de Itagui
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Date
2020-05
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Atribución-NoComercial-SinDerivadas 2.5 Colombia
Abstract
El presente trabajo se realiza una investigación del talento humano en el área de la salud del municipio de Itagüí, para identificar la calidad del servicio donde favorezca tanto la atención a los empleados como usuarios de manera que puedan tener un mayor rendimiento y sean más eficaces al momento de la interacción. La metodología aplicada es cualitativa por medio de estudios descriptivos a una muestra representativa de 700 personas vinculadas a instituciones de salud del Hospital San Rafael1 y 2permitiendo hacer un análisis del macro entorno y micro entorno e identificar los factores que afectan negativa o positivamente las Instituciones de la Salud en el talento humano. Se encontró por medio de esta investigación identificar la importancia del talento humano en cualquier Organización y que es esencial partir de este para realizar estrategias. Se realiza además un análisis de acuerdo a los resultados obtenidos en las encuestas realizadas a personas internas y externas y así conocer las perspectivas y opiniones que tienen acerca de la calidad del servicio, las cuales sugieren tomar decisiones en cuanto a las estrategias esencialmente en el servicio.
This work carries out an investigation of human talent in the health area of the municipality of Itagui, to identify the quality of the service where it favors both the attention to employees and users, so that they can have a higher performance and be more effective at the time of interaction. The applied methodology is qualitative through descriptive studies to a representative sample of 400 people linked to health institutions. Hospital San Rafael 1 and 1 allowing an analysis of the macro environment and micro environment and identifying the factors that negatively or positively affect Health Institutions in human talent. It was found through this research to identify the importance of human talent in any Organization and that it is essential to start from it to carry out strategies. An analysis is also carried out according to the results obtained in the surveys carried out to internal and external people and thus to know the perspectives and opinions they have about the quality of the service, which suggest making decisions regarding the strategies essentially in the service.
This work carries out an investigation of human talent in the health area of the municipality of Itagui, to identify the quality of the service where it favors both the attention to employees and users, so that they can have a higher performance and be more effective at the time of interaction. The applied methodology is qualitative through descriptive studies to a representative sample of 400 people linked to health institutions. Hospital San Rafael 1 and 1 allowing an analysis of the macro environment and micro environment and identifying the factors that negatively or positively affect Health Institutions in human talent. It was found through this research to identify the importance of human talent in any Organization and that it is essential to start from it to carry out strategies. An analysis is also carried out according to the results obtained in the surveys carried out to internal and external people and thus to know the perspectives and opinions they have about the quality of the service, which suggest making decisions regarding the strategies essentially in the service.
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Keywords
Calidad en el Servicio, Entidad prestadora del servicio, Motivación laboral, Gestión del talento humano, satisfacción de la calidad, Quality in the service, Entity providing the service, Work motivation, Human talent managemen, quality satisfaction