La analítica de video como control de calidad y despacho de mercancía
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Date
2024-06-30
Authors
Advisors
Editors
Journal Title
Journal ISSN
Volume Title
Publisher
Corporación Universitaria Minuto de Dios
Type
Trabajo de Investigación e Innovación
Rights
Acceso Abierto - http://purl.org/coar/access_right/c_abf2
Abstract
El desarrollo del presente tiene la finalidad de analizar la oportunidad e importancia de implementar la analítica de video para compañías que cuentan con procesos de control de calidad previo al despacho de sus productos, y que quizá pueden presentar problemas en reprocesos internos o malos resultados en sus indicadores de satisfacción de clientes por las malas condiciones de los productos recibidos o incoherencia en lo realmente comprado, sobrecostos en garantías y transporte por reexpedición; o si bien, no cuentan con dichos problemas, sea una propuesta de innovación para acelerar, eficientar sus procesos y aumentar la capacidad del mercado, fidelización de los clientes y ser pionera frente a sus competidores. A través de un enfoque cualitativo, se busca que el lector comprenda el uso de las cámaras de video desde una mirada diferente a la seguridad y correlacionarlos con los datos que se tienen en otros sistemas o bases de datos que toda compañía recolecta día a día para que permita hallar resultados que sirvan para corregir, optimizar o mejorar los procesos y personal humano existente para alinearlos a los objetivos de brindar calidad interna y no reflejar debilidades ante sus clientes, competidores y proveedores. Son pocas las fuentes secundarias enfocadas en el presente tema, pero conociendo la fuerza y el futuro de las tecnologías y el análisis inteligente a partir de los datos, se puede concluir que existe una gran oportunidad de implementarse en toda compañía que tenga el interés, confianza y capacidad de recursos para lograrlo exitosamente.
The purpose of this development is to analyze the opportunity and importance of implementing video analytics for companies that have quality control processes prior to the dispatch of their products, and that may have problems in internal reprocessing or poor results in their products. Customer satisfaction indicators due to the poor conditions of the products received or inconsistency in what was actually purchased, extra costs in guarantees and transportation for reshipping, or even if they do not have these problems, it is an innovation proposal to accelerate, make their processes more efficient and increase market capacity, customer loyalty and be a pioneer compared to their competitors. Through a qualitative approach, the reader is intended to understand the use of video cameras from a different perspective on security and to correlate them with the data held in other systems or databases that every company collects every day to that allows finding results that serve to correct, optimize or improve existing processes and human personnel to align them with the objectives of providing internal quality and not reflecting weaknesses to its clients, competitors and suppliers. There are few secondary sources focused on this topic but knowing the strength and future of technologies and intelligent analysis based on data, it can be concluded that there is a great opportunity to be implemented in any company that has the interest, trust and resource capacity to achieve it successfully.
The purpose of this development is to analyze the opportunity and importance of implementing video analytics for companies that have quality control processes prior to the dispatch of their products, and that may have problems in internal reprocessing or poor results in their products. Customer satisfaction indicators due to the poor conditions of the products received or inconsistency in what was actually purchased, extra costs in guarantees and transportation for reshipping, or even if they do not have these problems, it is an innovation proposal to accelerate, make their processes more efficient and increase market capacity, customer loyalty and be a pioneer compared to their competitors. Through a qualitative approach, the reader is intended to understand the use of video cameras from a different perspective on security and to correlate them with the data held in other systems or databases that every company collects every day to that allows finding results that serve to correct, optimize or improve existing processes and human personnel to align them with the objectives of providing internal quality and not reflecting weaknesses to its clients, competitors and suppliers. There are few secondary sources focused on this topic but knowing the strength and future of technologies and intelligent analysis based on data, it can be concluded that there is a great opportunity to be implemented in any company that has the interest, trust and resource capacity to achieve it successfully.
Description
Analizar el uso de la analítica de video como herramienta para mejorar los procesos de control de calidad y despacho de mercancía en empresas, con el fin de proponer recomendaciones para su implementación.
Keywords
Video analytics, quality control, dispatch processes, innovation, Analítica de video, control de calidad, procesos de despacho, innovación