Sistematización práctica profesional Mundo Hoteles S.A.S diseño de manual de funciones.
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Date
2020-11-28
Authors
Advisors
Editors
Journal Title
Journal ISSN
Volume Title
Publisher
Corporación Universitaria Minuto de Dios
Type
Thesis
Rights
Atribución-NoComercial-SinDerivadas 2.5 Colombia
Abstract
La empresa Mundo Hoteles es una organización dedicada a la venta de planes vacacionales
que son denominados tiempo compartido, los cuales consisten en la prestación del derecho
de uso y goce de un alojamiento vacacional durante un tiempo determinado, dependiendo
de las necesidades y poder adquisitivos del cliente. Existen diferentes tipos de planes de
tiempo compartido que varían en cantidad de semanas de derechos vacacionales, beneficios
adquiridos y destino elegido.
El tiempo compartido es un producto intangible que requiere que los vendedores cuenten
con habilidades y actitudes específicas para poder alcanzar metas y objetivos colectivos que
se traza la organización, así como para el cumplimiento de los objetivos de cada uno de los
vendedores. De tal manera, la organización debe garantizar la capacitación y un adecuado
ambiente organizacional, que permita la motivación de sus vendedores a través de
diferentes estrategias. Por tal razón, en la presente sistematización se visibilizarán algunas
características fundamentales para quienes se desenvuelven en el mercado de productos
intangibles, específicamente de tiempo compartido; esto con la intención que tanto las
organizaciones como los profesionales tengan en cuenta tales elementos en procesos de
vinculación y cualificación, con el objeto de maximizar el beneficio de los diferentes
actores involucrados (personal, organización y cliente).
The Mundo Hoteles company is an organization dedicated to the sale of vacation plans that are called timeshare, which consists of the provision of the right to use and enjoy accommodation for a certain vacation time according to the needs and purchasing power of the client, there are different types of timeshare plans that vary in the number of weeks of vacation rights, benefits purchased and vacation destinations chosen. Timeshare is an intangible product that requires sellers to have specific skills and attitudes to be able to achieve collective goals and objectives from the organization, as well as to fulfill the objectives of each of the sellers. In this way, the organization must guarantee training and an adequate organizational environment that allows the motivation of its salespeople through different strategies. For this reason, in the present systematization some fundamental characteristics will be made visible for those who operate in the market of intangible products, specifically timeshare; This with the intention that both organizations and professionals take into account elements in the linking and qualification processes, in order to maximize the objective of the different actors involved (staff, client organization).
The Mundo Hoteles company is an organization dedicated to the sale of vacation plans that are called timeshare, which consists of the provision of the right to use and enjoy accommodation for a certain vacation time according to the needs and purchasing power of the client, there are different types of timeshare plans that vary in the number of weeks of vacation rights, benefits purchased and vacation destinations chosen. Timeshare is an intangible product that requires sellers to have specific skills and attitudes to be able to achieve collective goals and objectives from the organization, as well as to fulfill the objectives of each of the sellers. In this way, the organization must guarantee training and an adequate organizational environment that allows the motivation of its salespeople through different strategies. For this reason, in the present systematization some fundamental characteristics will be made visible for those who operate in the market of intangible products, specifically timeshare; This with the intention that both organizations and professionals take into account elements in the linking and qualification processes, in order to maximize the objective of the different actors involved (staff, client organization).
Description
Crear un manual de funciones para la venta de tiempo compartido que oriente a practicantes
y empleados de la empresa Mundo Hoteles.
Keywords
Sistematización, Ambiente organizacional, Empresa, Plan vacacional, Producto intangible, Cliente, Systematization, Organizational environment, Company, Vacation plan, Intangible product, Customer