Mejoramiento del proceso de recaudo de la cartera en la empresa EIKON DIGTIAL S.A.S.
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Date
2019-04-11
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Corporación Universitaria Minuto de Dios
Type
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Atribución-NoComercial-SinDerivadas 2.5 Colombia
Abstract
El objetivo de este trabajo de investigación fue desarrollar un proceso para el mejoramiento de recaudo en el área de tesorería y cartera en la empresa EIKON DIGITAL S.A.S., utilizando para ello una metodología descriptiva cuantitativa y cualitativa, con enfoque a un análisis de caso, una revisión documental y el análisis de la información que se observaba durante el proceso de las prácticas profesionales. Se concluye que el proceso de recaudo de la cartera es de vital importancia para la empresa por lo que se sugiere un plan de mejoramiento que incluya a todos los participantes clave de esta área, además de la inclusión de un nuevo actor que se encargue de la gestión de los cobros. Adicionalmente, es imperativo que haya políticas claras en este proceso para la consecución estratégica de los resultados propuestos desde la dirección.
The objective of this paper was to develop a process for the improvement of collection in the treasury and portfolio area in the company EIKON DIGITAL SAS, using a quantitative and qualitative descriptive methodology, with a focus on a case analysis, a review documentary and the analysis of the information that was observed during the process of professional practices. It is concluded that the process of collection of the portfolio is of vital importance for the company, so it is suggested an improvement plan that includes all the key participants in this area, as well as the inclusion of a new actor that will be in charge of the collection management. Additionally, it is imperative that there be clear policies in this process for the strategic achievement of the results proposed by the management.
The objective of this paper was to develop a process for the improvement of collection in the treasury and portfolio area in the company EIKON DIGITAL SAS, using a quantitative and qualitative descriptive methodology, with a focus on a case analysis, a review documentary and the analysis of the information that was observed during the process of professional practices. It is concluded that the process of collection of the portfolio is of vital importance for the company, so it is suggested an improvement plan that includes all the key participants in this area, as well as the inclusion of a new actor that will be in charge of the collection management. Additionally, it is imperative that there be clear policies in this process for the strategic achievement of the results proposed by the management.
Description
Proponer una estrategia para el mejoramiento de recaudo en el área de tesorería y cartera en la empresa EIKON DIGITAL S.A.S.
Keywords
Cartera, Crédito, Cuentas por cobrar, Gestión de cobro, Accounts receivable, Collection management, Credit, Portfolio