Propuesta de mejora para la reducción de pedidos vencidos en una empresa del sector retail con relación al transporte de mercancías
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Date
2022-05-17
Authors
Álvarez Zapata, Edison Orley
Betancur Salazar, José David
Advisors
Figueroa Duarte, Oswaldo David
Editors
Journal Title
Journal ISSN
Volume Title
Publisher
Corporación Universitaria Minuto de Dios
Type
Thesis
Rights
Restringido
Abstract
La propuesta hace referencia a la importancia en el control del vencimiento de pedidos en LTSA, empresa encargada del control y cumplimiento de las entregas de Almacenes Éxito. El proyecto tiene como fin conocer las causas por las cuales se entregan los pedidos vencidos a los clientes, se busca conocer cuál es la incidencia o participación que tienen las transportadoras o la operación interna en las novedades y, de acuerdo con lo que se visualice, se generan acciones, métodos y estrategias que ayuden a reducir el porcentaje de los pedidos vencidos entregados a los clientes. Inicialmente, se realizó el trabajo con base a los datos de los pedidos entregados del último trimestre del 2021 para conocer el porcentaje de pedidos vencidos entregados a los clientes en ese rango de tiempo, obteniendo como resultado un 12% en el vencimiento de pedidos, es decir, de 164.951 pedidos entregados, un total de 19.822 no se entregaron en las fechas pactadas con los clientes. Adicionalmente, el diagnostico, realizado de acuerdo a los datos obtenidos durante el primer trimestre de 2022 permite identificar una alta incidencia por parte de las transportadoras en los vencimientos, sin dejar de lado el porcentaje de participación relacionado a la operación interna. Por último se implementa una estrategia enfocada en una obtener una mejor comunicación con las transportadoras con el apoyo de una persona designada únicamente al control del vencimiento de pedido. Lo anterior, mediante un contacto directo para que las novedades que surjan se puedan gestionar de una forma más oportuna y optima.
The proposal refers to the importance of controlling the expiration of orders in LTSA, the company in charge of the control and fulfillment of Almacenes Éxito's deliveries. The purpose of the project is to know the causes for which overdue orders are delivered to customers, to know the incidence or participation of the carriers or the internal operation in the novelties and, according to what is visualized, to generate actions, methods and strategies that help to reduce the percentage of overdue orders delivered to customers. Initially, the work was carried out based on the data of orders delivered in the last quarter of 2021 to know the percentage of overdue orders delivered to customers in that time range, obtaining as a result a 12% in the expiration of orders, i.e., of 164,951 orders delivered, a total of 19,822 were not delivered on the dates agreed with customers. Additionally, the diagnosis, carried out according to the data obtained during the first quarter of 2022, allows us to identify a high incidence of overdue orders by the carriers, without leaving aside the percentage of participation related to the internal operation. Finally, a strategy focused on obtaining better communication with the carriers is implemented with the support of a person designated solely to the control of order expiration. This is done through direct contact so that any new developments that may arise can be managed in a more timely and optimal way.
The proposal refers to the importance of controlling the expiration of orders in LTSA, the company in charge of the control and fulfillment of Almacenes Éxito's deliveries. The purpose of the project is to know the causes for which overdue orders are delivered to customers, to know the incidence or participation of the carriers or the internal operation in the novelties and, according to what is visualized, to generate actions, methods and strategies that help to reduce the percentage of overdue orders delivered to customers. Initially, the work was carried out based on the data of orders delivered in the last quarter of 2021 to know the percentage of overdue orders delivered to customers in that time range, obtaining as a result a 12% in the expiration of orders, i.e., of 164,951 orders delivered, a total of 19,822 were not delivered on the dates agreed with customers. Additionally, the diagnosis, carried out according to the data obtained during the first quarter of 2022, allows us to identify a high incidence of overdue orders by the carriers, without leaving aside the percentage of participation related to the internal operation. Finally, a strategy focused on obtaining better communication with the carriers is implemented with the support of a person designated solely to the control of order expiration. This is done through direct contact so that any new developments that may arise can be managed in a more timely and optimal way.
Description
Proponer una estrategia de mejora orientada a un sistema de alertas para la reducción de las entregas al consumidor fuera de las fechas pactadas en el grupo Éxito.
Keywords
Vencimiento de pedidos, Entregas de pedidos, Control de pedidos, Cliente, Order expiration, Order delivery, Order control